Returns & Refunds Policy – alohastrainers.com

1. Return Eligibility

  • 30-day return window from delivery date.
  • Items must be:
    • Unworn/unused
    • In original packaging
    • With tags attached
    • Free of stains/damage

2. Non-Returnable Items

  • Final sale items (marked “Non-Returnable”).
  • Customized/personalized products.
  • Underwear & hygiene-sensitive items.

3. Return Process

  1. Log in to your account at alohastrainers.com.
  2. Go to Order History → Select item(s) → Request Return.
  3. Pack items securely with the original receipt.
  4. Ship using the prepaid label (U.S.) or your preferred carrier (international).

4. Refund Details

  • Processing time: 5-10 business days after we receive your return.
  • Refund method: Original payment (credit card/PayPal).
  • Shipping costs: Non-refundable (unless return is due to our error).

5. Exchanges

  • Available for size/color swaps (subject to stock).
  • Contact us first to confirm availability.

6. International Returns

  • Customer covers return shipping.
  • Mark as “Return Merchandise” to avoid customs fees.
  • Refund excludes original international shipping costs.

7. Damaged/Defective Items

Report within 48 hours with:

  • Order number
  • Photos of the issue
    We’ll cover return shipping and send a replacement/full refund.